Mandarin Oriental, Santiago

We had a fantastic stay. The room was spacious and comfortable. The service and housekeeping was on point as you would expect from a Mandarin Oriental, bringing attention to every detail. The pool area transports you to a resort atmosphere, forgetting you are in the middle of the city. The restaurant Matsuri was phenomenal, we ate there on multiple occasion because we wanted to explore all that the menu could offer. A short ballet rendition of the Nutcracker was organized in the lobby around Christmas time which lifted everyone's spirit. Will come back whenever visiting Santiago.

The hotel has an incredible staff - without exception, everyone was pleasant, helpful and went out of their way to make us feel comfortable, assisted and valued. However, a special shout-out goes to each of Gustavo and Patrick at the front door, to Kimberly on the front desk, and to Diego in the Club Room, all of whose services were personally appreciated by us. This hotel is the perfect place to relax after a long flight to Chile or to wrap up a vacation there. Absolutely the best!

The breakfast was very good, with all sorts of food to choose. The service was also very good. At breakfast, the view of the swimming pool and garden was very nice, too. The restaurant Senso was also a good dinner experience. The location of the hotel was very convenient and the room facing the mountains was outstanding. The oriental decoration of the hotel lobby was very nice. We stayed during the Chinese New Year, which was duly celebrated.

A good location out of town - a smart and modern area with local shopping and food mall just minutes away on foot. Also that's where the red tourist bus stops. Grab a token from the concierge for extra discount. Lovely grounds and pool of course.

The rooms were spacious, comfortable and well-stocked. The pool was beautiful and relaxing. The hotel is beautiful but the staff here just hit it out of the park. We were there with our teen and pre-teen daughters after 5 days in Patagonia on Christmas Eve and Christmas Day. The staff went above and beyond to make the holiday special for them. There was a beautiful show, amazing specialty treats everywhere! From the pool staff to the concierge everyone went above and beyond. The breakfast was divine as well. We have been to several Mandarin's and this exceeded out expectations. When I asked my younger daughter what her favorite part of our vacation was- she answered "oh for sure the Mandarin in Santiago", we will be back!